We’re committed to transparency, satisfaction, and fairness. This return policy outlines the terms under which you may request a return, refund, or exchange for any digital product, physical item, or event ticket purchased through our platform. We understand that sometimes things don’t work out. Our goal is to make the process clear and equitable balancing your need for flexibility with our responsibility to maintain quality and sustainability.
What Our Return Policy Covers
This return policy applies to:
- Digital products: including downloadable guides, PDFs, and toolkits
- Physical products: such as merchandise or printed materials
- Event tickets: for both in-person and virtual experiences
Eligibility for return, refund, or exchange varies by product type and is explained below.
Digital Products
All sales of digital products are final. Because files are instantly accessible after purchase, we cannot offer refunds once a file has been opened, downloaded, or streamed. This ensures the integrity of our content and prevents unauthorized redistribution.
Physical Products
We accept returns on eligible physical products within 14 days of delivery if they meet all the following conditions:
- Item is unused and in original packaging
- No signs of wear, damage, or tampering
- Original receipt or packing slip included
Refunds will be issued to your original payment method after inspection. Shipping costs are non-refundable unless the item was defective or incorrectly fulfilled.
Event Tickets
If Just Stop Dating cancels an event, you are entitled to a full refund. If you cannot attend, you may request a credit or ticket transfer by emailing [email protected] at least 48 hours in advance.
Return Process
- Email [email protected] with your order number and reason for return.
- Our team will assess your eligibility and provide return instructions.
- If applicable, ship the product to the return address provided. Include your packing slip.
- Upon inspection, eligible refunds will be processed within 7–10 business days.
Non-Returnable Items
Some items are not eligible for return:
- Opened or accessed digital files
- Used, worn, or damaged items
- Customized or personalized orders
- Gift cards and promotional items
Fair Use Policy
1. Our Commitment
JSD creates original, research-backed content about relationships. Sometimes, we include brief excerpts from copyrighted works (like studies, books, or media) under U.S. fair use law (17 U.S. Code § 107) to support our commentary, criticism, or educational goals.
2. What Is Fair Use?
Fair use allows limited use of copyrighted material without permission for purposes like:
- Analyzing or critiquing research (criticism/comment).
- Explaining psychological concepts (education).
- Satirizing dating culture (parody).
We follow four legal rules when using others’ work:
- Purpose: We transform the material with new insights (not just reposting).
- Type of Work: We prioritize factual content (studies, data) over creative works (songs, films).
- Amount Used: We only share what’s necessary (e.g., a short quote, not a full chapter).
- Market Impact: We avoid harming the original work’s value (e.g., linking to studies instead of copying them).
3. Examples of Fair Use
Permitted:
- Quoting a study’s conclusion to discuss attachment theory.
- Clipping 20 seconds from a TV show to critique toxic tropes.
- Parodying dating app slogans in a satirical post.
Not Permitted:
- Reposting full articles or paywalled research.
- Using songs as background music without commentary.
4. How We Handle Copyright Concerns
- For Rightsholders: If you believe we’ve used your work improperly, email [designated agent email] with:
- Your contact details.
- The exact material in question.
- Why you believe it’s not fair use.
- We’ll respond within 5-10 business days.
- For Users: Sharing JSD’s content is welcome! Just link back to us instead of reposting full copies.
5. Global Visitors
While we follow U.S. fair use law, we respect international copyright norms.
Dispute Resolution Policy
Copyright Disputes (DMCA Compliance)
If you believe content on Just Stop Dating infringes your copyright, please notify our designated agent by email or by using our contact form.
Required Information to Submit with Dispute:
- Your full legal name and contact details (email, phone, address).
- Exact URL(s) of the disputed content.
- Description of the copyrighted work (e.g., “Episode #42 uses my 2019 study on attachment styles without permission”).
- A statement under penalty of perjury that:
- You are the rights holder or authorized representative.
- The use is not authorized by law (e.g., fair use).
Our Process:
- Review: We assess the claim within 5 business days under U.S. fair use law (17 U.S. Code § 107).
- Action:
- If valid: Content removed/modified within 10 days.
- If invalid: We’ll respond with a counter-notice and rationale (e.g., “This clip was used for critique under fair use”).
- Appeal: Disputes may be escalated to mediation or litigation.
Non-Copyright Disputes
For trademark infringement (including unauthorized use of logos/branding), defamation claims, or other legal matters not covered under copyright:
- Submission Requirements:
- Email complete details to [email protected]
- Include:
- Your full legal name and contact information
- Specific URL(s) of disputed content
- Trademark registration number (if applicable)
- For defamation: exact statements alleged to be false + evidence of falsity
- Process:
- Acknowledgement within 24 business hours
- Formal response with resolution plan within 7 business days
- Escalation to legal counsel if not resolved within 14 days
- Enforcement:
- Confirmed violations result in immediate content removal
- Repeat offenders face account termination
- False claims may result in legal liability under 28 U.S.C. § 1927
All actions follow documented procedures with written explanations. No exceptions.
User-Generated Content
We monitor all comments and submissions for copyright infringement, harmful material, or violations of our community guidelines. Infringing or abusive content will be removed upon review. Repeat offenders may face account suspension or permanent bans. To report violations, contact us with details. We prioritize maintaining a respectful, lawful discussion space.
Transparency
To maintain accountability, Just Stop Dating publishes quarterly summaries of resolved copyright disputes (including takedowns, counter-notices, and reinstatements) in our Transparency Report. These reports anonymize personal details while documenting trends and outcomes. We strictly prohibit retaliation against good-faith claims including users or rightsholders who submit valid concerns will never face account penalties or content restrictions as a result. All dispute resolutions follow our publicly available Copyright Policy to ensure consistent, fair enforcement.
Contact Us
Questions about this return policy? Email us at [email protected] or visit our Contact Us page.
Last Modified: 05/02/2025
